Privacy Policy

Effective date: April 2, 2026

1. About This Policy

This Privacy Policy explains what data FillCRM collects, why we collect it, and how we protect it. FillCRM is a done-for-you lead generation content creation service operated by JK.Creative LLC, a Washington State limited liability company, at fill.skrubcrm.com.

This policy applies to all users of the FillCRM website and services, regardless of location, with specific provisions for California and Washington State residents noted where applicable.

2. Data We Collect

Account and contact information:

  • Your name and email address
  • Business name and industry
  • Business description and target audience information you provide for deliverable creation

Payment data (when payment processing is live):

  • We will not store credit card numbers or bank account details. All payment data will be processed and stored directly by Square
  • We will store only a Square customer ID for subscription management

Usage data:

  • Pages visited on fill.skrubcrm.com
  • Browser type, device type, and operating system
  • IP address and approximate geographic location

3. How We Use Your Data

  • To create and deliver your lead generation content
  • To manage your subscription and process payments (when live)
  • To send transactional emails (order confirmations, delivery notifications) via Resend
  • To respond to support requests
  • To comply with legal obligations, including tax reporting and law enforcement requests

We do not sell your data. We do not share it with third parties for advertising or marketing purposes.

4. Third-Party Services

We use or plan to use the following third-party services:

  • Square (when payment processing is live) — payment processing. Square's privacy policy governs how they handle your payment data (squareup.com/legal/privacy)
  • Resend — email delivery (resend.com/legal/privacy-policy)

Each of these services has its own privacy policy governing how they handle data. JK Creative is not responsible for the privacy practices of third-party service providers.

5. Cookies

The FillCRM website may use cookies and similar technologies for:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Used to understand how the website is used and to improve the service

We do not use cookies for third-party advertising or cross-site tracking.

6. Data Retention

We retain your account and contact information for as long as your subscription is active. When you cancel, we retain your information for 90 days and then delete it.

Deliverables created for your account are retained for 90 days after delivery. After that period, they are permanently deleted from our systems. It is your responsibility to download and save your deliverables.

If you request deletion of your data, we will delete it within 7 days. Some data may be retained longer if required by law (e.g., tax and billing records).

7. Your Rights

Regardless of where you are located, you can at any time:

  • Access your data — email us and we will provide a copy of all data we hold about you
  • Correct inaccurate data — email us and we will update any inaccurate information
  • Delete your data — email us at support@skrubcrm.com and we will delete your account and all associated data within 7 days
  • Cancel your subscription — cancel at any time, no questions asked

8. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you
  • Right to delete: You may request deletion of your personal information, subject to certain legal exceptions
  • Right to correct: You may request correction of inaccurate personal information
  • Right to opt out of sale: We do not sell personal information
  • Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your rights, email support@skrubcrm.com. We will respond within 45 days as required by law.

9. Washington State Residents

Data breach notification (RCW 19.255.010): In the event of a security breach that compromises your personal data, JK Creative will notify affected users within 30 days of discovering the breach. Our notification will describe what data was affected, what we have done to contain it, and what steps you can take to protect yourself.

Washington State residents who believe their consumer protection rights have been violated may contact the Washington State Attorney General's Consumer Protection Division at 1-800-551-4636 or atg.wa.gov/consumer-protection.

10. Children's Privacy (COPPA)

FillCRM services are intended for adult business operators. This service is not directed at children under the age of 13. We do not knowingly collect personal data from anyone under 13.

If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@skrubcrm.com.

This is consistent with the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501).

11. CAN-SPAM Compliance

Every commercial email we send includes:

  • A clear identification of who sent the email
  • Our physical mailing address
  • A working unsubscribe mechanism

We will honor any unsubscribe request within 10 business days, as required by the CAN-SPAM Act (15 U.S.C. § 7704). Once you unsubscribe from commercial emails, we will not send further marketing email to that address, though we may still send essential account and service notifications.

12. Data Security

We take reasonable measures to protect your data, including:

  • All connections to the website use HTTPS/TLS encryption in transit
  • API keys and secrets are stored in environment variables, never in source code or logs
  • Payment data is handled entirely by Square and never touches our servers

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

13. Changes to This Policy

If we make material changes to how we handle your data, we will email you at least 14 days before the changes take effect. The effective date at the top of this page will always reflect the most recent version.

14. Contact

Questions about this Privacy Policy? Contact us at support@skrubcrm.com

JK.Creative LLC (d/b/a FillCRM)  |  Washington State, United States

Privacy Policy — FillCRM